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You should receive an order confirmation email or SMS. This email often contains information about your order, including a tracking number or a link to track your order.

Or maybe you can simply go to the “Track order” option available on our website.

When you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:

  • • Click on SIGN IN ACCOUNT on the top right corner of the website.
  • • Select Track Order
  • • Enter your details

It takes 7-10 working days to ship an order. Once shipped, a product should be delivered to you within 5-10 days. However, there might be some delay in delivery due to below mentioned reasons:

  • • If the area where you live is very interior in the region.
  • • Natural calamities like heavy rain, earthquake etc.
  • • Political disturbance, National and Regional holidays etc.

As per company policy, a package can’t be opened before delivery is accepted.

We’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

Delivery time for an order cannot be changed yet.

You can request for the item to be replaced or returned by sending us a mail on help@castorskart.com or calling our helpline number +919925554858 between 10:30 AM and 6:00 PM

You can cancel an order using any of the below mentioned methods:

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

  • • It takes 24hrs to cancel the order once the request is received on call.
  • • Request received through mails will be fulfilled within 48hrs.
  • • orders will be cancelled immediately if done via my accounts section

Castorskart’s reserves the right to cancel any order under the following circumstances:

  • • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • • In case of wrong product price or specification mentioned on Castorskart.com.
  • • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
  • • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
  • • Suspected fraudulent information.

Mentioned below are the criteria for Return.

  • • Customer should intimate us within 7 days of receiving the order.
  • • For damaged product customer should intimate us within 48 hours of delivery.
  • • Product should be unused. Not even once.
  • • Packing should remain intact.
  • • Invoice should be available.
  • • All the tags/labels should be available.

Customer should follow the below mentioned steps to return any item.

  • • Customer should intimate us through call/email within 7 days of receiving the order. Customer must make sure that.
    • o A. The product is unused. Not even once.
    • o B. Packaging should remain intact.
    • o C. Invoice should be available.
    • o D. All the tags/labels should be available.
  • • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 3-5 business days.
  • • Customer must make sure that he packs the product in proper manner and paste the invoice on it.
  • • Customer will have to handover the product to the courier boy.
  • • Once picked up product will be sent to us by the courier partner.
  • • Upon receiving the product, a Quality inspection would be performed over the product. It will take 2 days’ time.
  • • If any damage/defect is found from Castorskart end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • • In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:

Benchmarx logistic solutions Pvt. Ltd
Phase-4 Plot no 1809 to 1812 GIDC,
Surendra Nagar, Wadhwan – 363035

Once sent, customer needs to share the Courier slip along with the following bank details at Help@castorskart.com:

  • • Account number
  • • Account holder name (Same as registered with Castorskart.com)
  • • IFSC Code
  • • Upon receiving the product, a Quality inspection would be performed over the product. It will take 2 days’ time.
  • • If any damage/defect etc is found from Castorskart end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • • In case of refund, money will be refunded to the customer.
  • • In case, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.

Once cancelled, full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

Credit/Debit Card/Net Banking/Wallets/UPI/Paytm – 3-4 business days.

You will be notified via email once your refund has been processed

The following is the timeline for refunds.

  • • For cancellation before shipping, refunds are processed immediately.
  • • If the order has been returned due to any other issue, we refund after we receive the item back at our warehouse and checked.

In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at Help@castorskart.com or call us on our helpline number +91 9925554858 between 10:00 AM and 6:00 PM.

Returns are not possible after the policy period.

Our customer care team will get in touch with you immediately once you request a return.

You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

You can choose to pay for an order with any of the below methods:

  • • Net Banking
  • • Visa, MasterCard, Maestro and American Express Credit or Debit cards
  • • UPI, Paytm, Gpay, Phonepe
  • • Cash on Delivery

It’s easy & simple to pay using your Credit or Debit card!

  • • 1. Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
  • • 2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard Secure Code etc.)

Enter the details when you are prompted to & your order will be successfully placed!

You can choose to pay on Castorskart with any Visa, MasterCard or American Express Credit cards issued in India.

You can choose to pay on Castorskart with any Visa, MasterCard or Maestro Debit card.

We currently do not store any card information and all transactions happen through authorized and secure payment gateways.

At Castorskart, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions, and they provide an extra layer of security through identity verification.

COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered. COD orders are also not available for high value orders currently. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.

Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure.

Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.

When we’re not able to rule fraud out in rare cases, the transaction is kept on hold, and we ask the shopper to share ID proof. This is done to make sure that the transaction is genuine.

You can get a 3D Secure password by registering your Credit/Debit card from your bank's website.

The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.

3D Secure (3DS) is a security protocol designed to add an extra layer of authentication for online credit and debit card transactions. It is often used to help prevent unauthorized use of a card for online purchases, reducing the risk of fraud. The 3DS protocol is implemented by card issuers and payment processors.

A 3D Secure password is a one-time password (OTP) or authentication code that is used during the online payment process. When you make an online purchase with a card that is enrolled in the 3DS program, you may be prompted to enter this password or code to verify your identity and complete the transaction. This password or code is typically sent to your registered mobile number or email address and is valid for a short period of time, usually for a single transaction.

All the conditions of respective offers stay. The discount of 38% is considered for a First Purchase. (It includes the max volume discount of 15%, plus 5% first purchase discount, plus 18% of GST credit advantage passed on to Registered buyers)

Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale. However, we can take your Order request, you can contact us on our helpline number - +91 9925554858 (10:00 AM – 6:00 PM) or send us an E mail on Help@castorskart.com

It means that the stock for the product is temporarily unavailable with our vendors at the moment & so, you can’t buy it now. However, we can take your Order request, you can contact us on our helpline number - +91 9925554858 (10:00 AM – 6:00 PM) or send us an E mail on Help@castorskart.com

Castorskart.com charges a minimal fee for orders placed by using COD payment mode. COD charges will be added to your total order amount.

We don't deliver items outside India yet.

Castors are small wheels or rollers mounted to the bottom of furniture, equipment, or other objects to enable easy movement. They come in various designs, materials, and sizes to suit different applications.

There are several types of castors, including swivel castors (which can rotate 360 degrees), fixed castors (which only move in a straight line), and braked castors (which have a locking mechanism to prevent movement).

Castors offer numerous advantages, such as facilitating smooth movement, reducing manual effort in moving heavy objects, protecting floors from damage, and improving flexibility in rearranging furniture or equipment.

Castors find applications in various industries and settings, including hospitals (for medical equipment and beds), offices (for filing cabinets), warehouses (for carts and trolleys), and home furniture (tables, and carts).

Consider factors such as the load capacity required, the type of flooring the castors will roll on, the environment (indoor or outdoor), and the specific application.

The installation process may vary depending on the type of castors and the object you want to equip them on. Typically, castors can be attached using screws or bolts, and some may require additional mounting brackets.

Yes, in many cases, you can replace old or damaged castors with new ones. Make sure to choose castors with compatible dimensions and load capacities for a proper fit.

Regular maintenance involves keeping the castors clean and free from debris, checking for any damage or wear, lubricating moving parts if necessary, and tightening screws or bolts as needed.

While most castors are designed to work on various floor types, it's essential to consider the specific castor and its wheel material to ensure they won't cause damage to delicate or sensitive floors.

Yes, safety is essential when using castors, especially for heavy loads or in potentially hazardous environments. Make sure to use appropriate castors with suitable weight capacities and locking mechanisms if required.

Castor wheels come in various types, including swivel castors (able to rotate 360 degrees), rigid castors (fixed in one direction), and braked castors (with a locking mechanism).

Castor wheels can be made from different materials, such as rubber, polyurethane, nylon, plastic, or metal, depending on the intended application and load capacity.

The weight capacity of castor wheels varies depending on the type and size. It is essential to check the manufacturer's specifications to ensure the castors can handle the intended load.

Yes, certain types of castor wheels are suitable for outdoor use. Wheels made of materials like rubber or polyurethane are more resistant to outdoor conditions..

If you have braked castor wheels, you can engage the brake mechanism to prevent movement and keep items stationary.

Yes, some castor wheels come with unique features like noise reduction, non-marking wheels for sensitive floors, and anti-static properties for specific applications.

There are several types of caster wheels, including swivel casters, rigid casters, locking casters, and dual-wheel casters, each designed for specific purposes.

Swivel casters allow for 360-degree rotation, making them ideal for applications where maneuverability and directional changes are necessary.

Rigid casters are fixed in one direction and provide stability and straight-line movement. They do not swivel like swivel casters.

Locking casters are useful when you need to immobilize equipment or furniture temporarily. They can prevent unintentional movement and enhance safety.

Factors to consider include load capacity, wheel material, wheel diameter, mounting type, and the intended application (indoor or outdoor, flooring type, etc.).

Calculate the total weight of the object or equipment that the caster will support. Ensure the caster's load capacity exceeds this weight to maintain safety and longevity.

Common wheel materials include rubber, polyurethane, nylon, and metal. The choice depends on factors like floor type, load capacity, and noise considerations.

Installation methods vary, but generally, you'll need to attach the caster's mounting plate or stem to your equipment or furniture using screws or bolts.

Yes, caster wheels come in various sizes, including different wheel diameters and heights, to suit different applications and load requirements.

Yes, there are caster wheels designed for specific applications, such as medical casters for hospital equipment, furniture casters for chairs, and high-temperature casters for industrial ovens.

Yes, If the model of Castor is similar to the remaining all. As Castor Wheel should be of same height.

Expert Assured

The selection and approval for castors sold
on castorskart.com is done by a team of
experts and engineers who possess
in-depth understanding of the field.


Nationwide Delivery

Wide serviceable area across India, for
hassle-free and timely deliveries.


Secure Payment

Partenered with India’s leading and most
secure payment service providers.


Industry Leading Support

Call Us : +91 99255 54858
Reach Out Email : help@castorskart.com
Call Timings : 10:00 AM to 6:00 PM (Mon-Sat)