Benchmarx Logistic Pvt Ltd., India (known as “Castorskart”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the Personal Information (defined hereunder) provided by its users.
This Privacy Policy provides for the practices for handling and securing user's Personal Information by Castorskart.
This Privacy Policy is applicable to any person (‘User’) who purchases and/or intends to purchase and/or inquiries about any product(s) or service(s) made available by Castorskart through any of Castorskart’ s customer interface channels including its website and offline channels such as call centres and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires and/or admits, the words "you" and “your” shall mean User and the term "we", "us" and "our" shall mean Castorskart. For the purpose of this Privacy Policy, “Website” shall mean the website(s), mobile site(s) and mobile app(s) of Castorskart.
By using or accessing the Website or Sales Channels and/ or using Castorkart’s services, the User hereby agrees with the terms of this Privacy Policy. The User agrees to the collection, use, disclosure, retention, and protection of his Personal Information as provided in this Policy. However, if the User does not consent to any of the terms enumerated in this Policy, the User may choose not to use Castorkart’s services and/ or access Castorkart’s Website or Sales Channels. However, please be aware that if the User does not allow Castorskart to collect the Personal Information as enumerated in this Policy, Castorskart may not be able to provide certain services to the User.
This Privacy Policy does not apply to any website(s), mobile site(s) and mobile app(s) of third parties, even if such third-party websites/products are linked to and/ or accessed through the Website. The User should take note that the information and privacy practices of Castorskart’s business partners, advertisers, sponsors, or other sites to which Castorskart provides hyperlink(s), may be materially different from Castorskart’s Privacy Policy. Accordingly, it is recommended that the User reviews the privacy statements and policies of any such third parties with whom they may interact and/ or whose services they might avail through Castorskart. This Privacy Policy is an integral part of your User Agreement with Castorskart, and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement. Castorskart shall not be liable to the User in case of any unauthorized disclosure of Personal Information caused due to any act/ omission of the User and/ or breach of security at the User’s end.
COOKIES, SESSION DATA AND PERSONAL INFORMATION Cookies:
A cookie is a small file which asks for permission to be placed on your device or computer’s hard drive. Once you agree, the file is added to your device and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to customize response as per the specific needs and/or preferences of each User by gathering and remembering information about the User’s preferences.
Castorskart uses cookies to personalize your experience on the Website and display the advertisements that may be of interest to you.
Cookies allow us to serve you better and more efficiently. Cookies allow ease of access, by auto-entering your login-id at the time of logging in. We may also use cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of interest to you.
A cookie may also be placed by our advertising servers or third-party advertising companies. Such cookies are used for the purposes of tracking the effectiveness of advertising served by us on any website and also for collecting and using aggregated statistics about your visits to the Website in order to provide advertisements on the Website or any other website that may be of potential interest to you.
The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous and does not link online actions to a User. This anonymous information is collected through the use of pixel tags. They may use this anonymous information about your visits to the Website for providing advertisements about goods and services of potential interest to you. No Personal Information is collected during this process.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.
Personal Information we collect when you register with us online or create an online account:
You can browse the Website without registering with us or creating an online account. However, in order to access certain resources or services via the Website (e.g., to access technical alerts or to join technical forums), you will need to register with us. In order to register and create an online account, we collect certain personal information about you such as:
1. Name of the User
2. Designation
3. Company Name
4. E mail address
5. Mobile Number
6. Your website
7. Country
8. City
HOW WE USE THIS INFORMATION:
When you use our services, Website and / or Channels, it is deemed that you have consented to our collection and use of the afore-said information. Given the nature of our services, we may use this information for any purposes such as:
• For registering you as a user;
• Verifying your identity;
• Improving, developing, maintaining, operating our services;
• Communicating with you and sending you various communications including by email;
• Sending messages chosen by you to your contacts;
• Monitor and analyses trends and usage;
• Contextualize your experience;
• Processing and responding to your queries;
• Processing and/ or receiving payments;
• Sending you information about special features;
• Contacting you for promotional purposes;
• Providing you with customer support;
• Allowing you to participate in interactive features offered through our services;
• Enforcing our terms and conditions and/ or to comply with legal requirements;
• For any other purpose, with your consent;
With whom your personal information is shared Service providers and suppliers:
Your information shall be shared with the end service providers like other suppliers who are responsible for fulfilling your orders. You may note that while making a booking with Castorskart you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Castorskart does not authorize the end service provider to use your information for any other purpose(s) except for fulfilling their part of service in respect of the order placed. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Castorskart as they process Personal Information as independent data controllers and processors and hence, we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
We do not sell or rent individual customer names or other Personal Information of Users to third parties except for sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our Users from time to time on the basis of their booking history with us.
Companies in the same group:
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services which might interest you or help us address your questions and requests in relation to your bookings.
Business partners and third-party vendors:
We may also share certain filtered Personal Information to our corporate affiliates or business partners (such as entities offering co-branded credit card, banking cards or similar sensitive information etc.) who may contact the Users to offer certain products or services, which may include free or paid products / services, which will enable the Users to have a better experience and also avail certain benefits specially provided to Castorskart Users. If you choose to avail any such service offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
Castorskart may also share your Personal Information with third parties that Castorskart may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality and more useful online services by performing statistical analysis of the collective characteristics, behaviour of our customers and visitors as well as by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates, and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We have the sole discretion to use such information without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, CASTORSKART may disclose User's Personal Information if required to do so:
• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
• for rendering our services;
• for regulatory, internal compliance and audit exercise(s)
• to secure our systems; or
• to enforce or protect the rights and/or properties of CASTORSKART or any or all of its affiliates, associates, employees, directors or
officers; or,
• when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
CASTORSKART takes necessary steps, within its limits of commercial viability and necessity, to ensure the security of its User's Personal Information.
We request our Users to sign out of their CASTORSKART account and close their browser window when they have finished their work. This is to ensure that others cannot access their personal or business information and correspondence, if the user shares the computer with someone else or is using a computer in a public place.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while CASTORSKART strives to protect the user's personal and business information, it cannot ensure the security of any information transmitted to CASTORSKART and any information shared by you is at your own risk. Once CASTORSKART receives your information, it makes best efforts to ensure its security in its systems. Please note that whenever you post personal and business information online, it is accessible to the public and you may receive unsolicited messages from other parties.
CASTORSKART is not responsible for any breach of security or for any actions of any third parties that receive your Information.
Notwithstanding anything contained in this Policy or elsewhere, CASTORSKART shall not be held responsible for any loss, damage or misuse of Your Information, if such loss, damage or misuse is attributable to a Force Majeure event (as defined in Terms of Use).
YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION
You may access your Personal Information from your user account with CASTORSKART. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to info@Castorskart.com.
DURATION OF RETENTION OF PERSONAL INFORMATION
We shall retain the Personal Information provided by you for only as long as it is necessary for the purposes set out in this Policy, for as long as your account is active or as needed to provide the services to you and/ or as may be required to be retained under applicable laws, whichever is later.
CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. Users are advised to review the Privacy Policy from time to time to be appraised of changes that may take place.
USE OF WEBSITE BY MINORS
The use of the website by minors (below 18 years of age) shall be solely under adult supervision.
We do not collect such personally identifiable information from children. If you are legally considered a child, do not provide us with any such personal data.
If we have mistakenly collected such Personal Information from a child, we shall have the same deleted immediately when brought to our notice.
If you are a parent or a guardian and are aware that your child has provided us with such information, kindly contact us at info@Castorskart.com, to have such information deleted immediately.
CONSENT/ DISPUTE
By using this Website, you consent to the terms of this Privacy Policy and to the use and management of personal information by Castorskart for the purposes and in the manner, herein provided. Your visit and any dispute over protection of Personal Information is subject to this Privacy Policy.
OPT-OUT:
If you do not wish to receive any promotional, marketing communications or updates from us or if you do not wish your information to be processed by us, you can contact us at info@castorskart.com, in order to opt out from receiving such communications.
SEVERABILITY
In the event that any part of this Privacy Policy is deemed void due to change in the applicable laws or is declared to be so by a competent authority, the validity of the remaining provisions shall remain unaffected.
GRIEVANCE OFFICER
If you encounter violation of any of our terms and conditions or the privacy policy, you may contact our Grievance Officer whose contact details are given below:
Name: Amit Vyas
Email: info@Castorskart.com.
ACCOUNT DELETION POLICY
If you are a Castorskart customer and have decided to stop using Castorskart application, please contact the customer care on info@Castorskart.com to initiate deletion of your account. Castorskart shall, to the fullest extent technically feasible, delete all data in possession for the customer.
WITHDRAWAL OF CONSENT:
If you have given your free consent to the collection, use, disclosure, retention and protection of your Personal Information, and wish to withdraw such consent, you may do so by contacting us at info@castorskart.com at any time.
Notwithstanding the above provisions, any decision by you to opt-out, rectify or erase information from our records or withdraw your consent shall not in any manner whatsoever affect and/ or make illegal the processing of your information done prior to the communication of your afore-said decision to us. Further, if any information is required to be retained under any applicable law or order of any Court / Tribunal, the said information including Personal Information may be retained by us for the stipulated period.
JURISDICTION:
Subject to the above provision of Grievance Redressal, any dispute or complaint arising out of or in relation to this privacy policy shall be referred to the exclusive jurisdiction of the Courts in Mumbai, India.
