Terms & Conditions

    1. This User Agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Benchmarx Logistic Pvt Ltd india and kalpar engineers Pvt ltd (here in after collectively referred to as “CASTORSKART”)
    2. Any person ("User") who views, accesses, inquiries about or purchases any product or avails any goods or service of CASTORSKART through its websites, SALESPERSONS, offices, call CENTRES, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agrees to be governed by this User Agreement.
    3. “Website” shall mean the website(s), mobile site(s) and mobile app(s) of Castorskart.
    4. Both User and CASTORSKART are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
    1. Any person desirous of using the Website and Sales Channels must be over 18 years of age and be competent to contract.
    2. Before using the Website, approaching the Sales Channels or availing of the services of CASTORSKART, the Users shall COMPULSORILY read and understand this User Agreement and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with CASTORSKART. If the User does not agree with any part of this Agreement, then the User must not avail CASTORSKART's services and must not access or approach the Sales Channels of CASTORSKART.
    3. All rights and liabilities of the User and CASTORSKART with respect to the services provided by or products made available by CASTORSKART shall be restricted to the scope of this User Agreement.
    1. All content provided through the Website and/or Sales Channels, including but not limited to names, designs, slogans, taglines, graphics, text, icons, interfaces, audio clips, logos, images, programs, products, processes, technology and software ("Content") are the intellectual property of CASTORSKART and are protected under applicable intellectual property laws. Users are not entitled to use any Content for any other purpose, except as specified herein.
    2. User agrees to follow all instructions provided by CASTORSKART which will prescribe the way in which such User may use the Content.
    3. There are a number of proprietary logos, service marks and trademarks displayed on the Website and through the Sales Channels of CASTORSKART, as the case may be. CASTORSKART does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be violation of the applicable laws and proprietary rights of CASTORSKART.
    4. The aforesaid notices can be sent to CASTORSKART by email at info@Castorskart.com.
    1. The Website is meant to be used by bonafide User(s) for a LAWFUL use.
    2. User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose or any UNLAWFUL purpose.
    3. The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
    4. Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to CASTORSKART is true and accurate.
    5. CASTORSKART reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
    6. CASTORSKART will always make its best ENDEAVOURS to ensure that the Content on its Websites and/or Sales Channels is free of any virus or other malware. However, any data or information downloaded or otherwise obtained through the use of the Website and/or Sales Channel is done entirely at the User’s own discretion and risk and the User will be solely responsible for any damage to the User’s computer systems or loss of data that may RESULT from the download of such data or information.
    7. CASTORSKART reserves the right to periodically make improvements or changes in its website at any time without any prior notice to the User.
    1. While registering on the Website, the User will have to choose a password to access the User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify CASTORSKART immediately in writing of any unauthorized use of the password or account or any other breach of security. CASTORSKART will not be liable for any loss that the User may incur as a RESULT of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else's account at any time.
    2. User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
    3. CASTORSKART keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and REGULATIONS. However, for cases of fraud detection, offering sale on credit (finance) etc., CASTORSKART may at times verify certain information of its Users like their credit score, as and when required.
    4. CASTORSKART adopts the best industry standard to secure the information as provided by the User. However, CASTORSKART shall not be held liable in case of any security breach of its systems which may have an impact on User’s information.
    5. The data of the User, as available with CASTORSKART, may be shared with the concerned law enforcement agencies for any LAWFUL purpose or during an investigation, without the consent of the User.
    1. CASTORSKART will send product confirmation, cancellation, payment confirmation, refund status, or any such other information relevant for the transaction made by the User, via SMS, voice call, e-mail or any other alternate communication detail provided by the User at the time of purchase.
    2. CASTORSKART may also contact the User through the modes mentioned above for any pending or failed transaction, to know the preference of the User for concluding the sale and also to help the User in respect of the same.
    3. The User hereby unconditionally consents that such communication via SMS, voice call, email or any other mode by CASTORSKART is:
      1. upon the request and authorization of the USER.
      2. ‘transactional’ and not an ‘unsolicited commercial communication’ and is in compliance of the local laws, and
      3. in compliance with the relevant guidelines framed by the Telecommunications REGULATORY Authority (TRA) or such other relevant authority in the relevant jurisdiction.
    4. The User will indemnify CASTORSKART against all types of losses and damages incurred by CASTORSKART due to any action taken by the Telecommunications REGULATORY Authority (TRA) or such other relevant authority in the relevant jurisdiction including but not limited to access providers. local administrative, judicial or quasi-judicial bodies for any erroneous complaint raised by the User against CASTORSKART with respect to any communication mentioned herein above or due to a wrong number or email id being provided by the User for any reason whatsoever.
    5. User also understands that the User will always have an option of withdrawing the consent as set out above. User will have an unconditional right to opt out of receiving messages and email including but not limited to communications that are of marketing in nature by simply writing to CASTORSKART on info@Castorskart.com. or by amending the notification settings in User’s account profile settings.
    1. There can be exceptional circumstances where CASTORSKART may be unable to honor the confirmed products due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, etc. or any other reason beyond the control of CASTORSKART. If CASTORSKART has advance knowledge of any such event where DISHONOUR of a transaction may occur, it will make its best efforts to provide similar alternatives to the User or refund the amount after deducting the applicable service charge, if supported and refunded by that respective service provider. The User agrees that CASTORSKART being merely a facilitator/intermediary of the services and products, cannot be held responsible for any such Force Majeure event. The User has to contact the Service Provider directly for any further resolutions and refunds.
    2. The User agrees that in the event of non-confirmation of products due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, CASTORSKART’s obligation shall be limited refunding the paid amount, if any, received from the customer. Such refund shall completely discharge CASTORSKART from all liabilities with respect to such transaction. Additional liabilities, if any, shall be borne solely by the User.
    3. In no event shall CASTORSKART be liable for any direct, indirect, punitive, incidental, special or consequential damages and/or any other damage arising out of loss of use, data or profits or in any way connected with the use or performance of the Website and/or Sales Channel.
    1. CASTORSKART has the sole discretion to not refuse any request without assigning any reason thereof.
    2. In addition to other remedies and recourse available to CASTORSKART under this User Agreement or under applicable laws, CASTORSKART may limit the User's activity, warn other Users of a User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:
      1. The User is in breach of this User AGREEMENT, or
      2. CASTORSKART is unable to verify or authenticate any information provided by the USER, or
      3. CASTORSKART believes that the User's actions may infringe any third-party rights or breach any applicable law or otherwise RESULT in any liability for the User, other Users of CASTORSKART or CASTORSKART itself.
    3. Once a User has been suspended or terminated, such User shall not register or attempt to register with CASTORSKART with different credentials or use the Website in any manner whatsoever until such User is reinstated by CASTORSKART. CASTORSKART may at any time in its sole discretion reinstate suspended users.
    4. If a User breaches this User Agreement, CASTORSKART reserves the right to recover any sum due to be paid by the User to CASTORSKART and to take appropriate legal action as it deems necessary.
    5. The User shall not write or send any content to CASTORSKART or communicate with CASTORSKART using language or content which is:
      1. abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, VULGAR, sexually explicit, pornographic, illicit or otherwise OBJECTIONABLE.
      2. contrary to any applicable LAW.
      3. violates third parties' intellectual property RIGHTS.
      4. spam; or
      5. in breach of any other part of these terms and conditions of use.
    6. If the User violates any of the aforesaid terms, CASTORSKART shall be at liberty to take appropriate legal action against the User.
    1. The User expressly undertakes to provide CASTORSKART with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any DEFAULT on the part of the User woold disentitle the User from availing the services of CASTORSKART.
    2. In case CASTORSKART discovers or has reason to believe, at any time during or after receiving a request for services from the User, that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented by that User, CASTORSKART shall be entitled to appropriate legal remedies against the User, including cancellation of transaction/purchase without any prior intimation to the User. In such an event, CASTORSKART shall not be responsible or liable for any loss or damage that may be caused to the User or any other person, as a consequence of such cancellation of transaction/purchase.
    3. The User shall not hold CASTORSKART responsible for any loss or damage arising out of measures taken by CASTORSKART for safeguarding its own interest and that of its genuine Users. This woold also include CASTORSKART denying or cancelling any products on account of suspected fraud transactions.
    1. CASTORSKART’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
    2. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
    3. If you are ever asked for any of the aforesaid information, please report it immediately on info@Castorskart.com.
    1. The User agrees to indemnify, defend and hold harmless CASTORSKART, its affiliates and their respective officers, directors, LAWFUL successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) that arise out of, RESULT from or may be payable by virtue of, any breach of any representation or warranty provided by the User or non-performance of any covenant by the User.
    2. The User shall be solely liable for any breach of any country specific roles and REGULATIONS or general code of conduct and CASTORSKART cannot be held responsible for the same.
    1. SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in FULL force and effect.
    2. AMENDMENT TO THE USER AGREEMENT: CASTORSKART reserves the right to change the User Agreement from time to time. The User is responsible for REGULARLY reviewing the User Agreement.
    3. CONFIDENTIALITY: Any information which is specifically mentioned by CASTORSKART as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
    4. FEEDBACK FROM CUSTOMER: CASTORSKART woold like to know the feedback of the Users for improving its services. The User hereby authorizes CASTORSKART to contact the User for their feedback on various services offered by CASTORSKART. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to CASTORSKART for specific exclusion at info@Castorskart.com.
    5. REVIEWS AND SUBMISSIONS: All reviews, submissions, suggestions and comments submitted by Users shall be and remain the property of CASTORSKART and CASTORSKART shall have the right to use such right, in any manner whatsoever, without restriction and without compensating the User in any way.
    6. PRIVACY POLICY: User shall also refer to CASTORSKART’s Privacy Policy available on CASTORSKART’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by CASTORSKART and its affiliates in accordance with the terms of the Privacy Policy.
    7. TERMINATION: The User Agreement is effective until terminated by you or CASTORSKART. The User may terminate the User Agreement discontinuing use of the Website and/or Sales Channels. CASTORSKART may terminate the User Agreement by denying the User access to the site, which may be done without any notice.